Privacy Policy

Information We Collect

Product Pilot collects information you provide directly to us and information we gather through your use of our website and services. The information we collect includes: contact details such as your first and last name, email address, and phone number; inquiry details such as the message you submit through our contact form; and technical information such as your IP address, browser type, device, and pages visited.

When you submit our contact form, we capture the fields you complete, including any optional consent selections you make regarding text message communications. We never collect sensitive payment card details through this website.

How We Use Your Information

We use the information we collect to respond to your inquiry and provide the services you request; to send you appointment reminders, account updates, and customer support messages when you opt in; to send marketing and promotional text messages only when you have separately consented to receive them; to improve our website, services, and content; and to comply with applicable legal obligations.

We do not sell your personal information. We may share information with service providers who perform work on our behalf under appropriate confidentiality obligations, as described in the SMS Privacy section below.

Cookies

Our website uses cookies and similar tracking technologies to operate the site, remember your preferences, and understand how visitors use our pages. Cookies are small text files stored on your device. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of our site may not function properly without them.

We use essential cookies required for the site to operate, and analytics cookies that help us understand site performance. We do not use cookies to deliver advertising on this website.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security, but we work to protect your information using industry-standard measures.

Access to personal information within Product Pilot is limited to team members and service providers who require it to perform their responsibilities.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to or a copy of your information; request correction of inaccurate information; request deletion of your information, subject to certain exceptions; opt out of marketing and promotional text messages at any time by replying STOP; and withdraw consent for text message communications at any time.

To exercise any of these rights, contact us using the details below. We will respond in accordance with applicable law.

SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact Information

If you have questions about this Privacy Policy or our handling of your personal information, please contact Product Pilot using the details below.